Shipping policy

WORKCORE SUPPLIES
SHIPPING POLICY
Last Updated: June 2026
Thank you for choosing Workcore Supplies. We strive to provide reliable and efficient delivery services throughout South Africa while ensuring that your orders arrive safely and on time.
1. Order Processing
Orders are processed once full payment has been successfully received and confirmed.
Standard processing time is 2–5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be extended during promotional periods or public holidays.
2. Delivery Timeframes
Estimated delivery times after dispatch are:
Location
Estimated Delivery
Major Cities
2–5 Business Days
Regional Areas
3–5 Business Days
Remote Areas
5–7 Business Days
Delivery times are estimates and may vary due to courier operations, weather conditions, supplier availability, or circumstances beyond our control.
3. Business Model
Workcore Supplies operates primarily on a supplier fulfilment model. Certain products are dispatched directly from approved suppliers while selected items are kept in stock.
This allows us to offer a wider range of products while maintaining competitive pricing and efficient delivery.
4. Shipping Costs
Shipping fees are calculated during checkout based on:
Delivery destination
Package weight
Package dimensions
Courier service selected
The total shipping cost will be displayed before payment is completed.
5. Heavy Equipment & Industrial Machinery
Products such as:
Welding Machines
Air Compressors
Generators
Industrial Equipment
Heavy Power Tools
may require specialized freight services.
Additional freight charges may apply depending on the delivery location and product weight. Customers will be contacted for approval before dispatch if extra charges are necessary.
6. Order Tracking
Once an order has been dispatched, customers will receive a tracking number (where available) via email or WhatsApp, allowing them to monitor the progress of their delivery.
7. Delivery Address
Customers are responsible for providing accurate delivery information.
Workcore Supplies is not responsible for delays, additional charges, or failed deliveries resulting from:
Incorrect addresses
Incomplete contact details
Customer unavailability
8. Damaged, Lost or Missing Items
Customers should inspect their order upon delivery.
If an item arrives damaged, defective, or incomplete, please notify us within 48 hours of receiving your order by providing:
Order number
Description of the issue
Clear photographs of the product and packaging
Our support team will investigate and provide an appropriate resolution.
9. Delivery Coverage
Workcore Supplies currently delivers throughout South Africa.
International shipping may be arranged for selected products upon request and subject to courier availability and customs regulations.
10. Contact Information
If you have any questions regarding your shipment or order, please contact us:
Workcore Supplies
Website: https://workcore.co.za⁠�
Email: smepurewater@gmail.com
WhatsApp: 076 979 7629